Privacy Policy
Learn how we collect, use, store, and protect your personal information.
At ShareKayak (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or mobile app. It also describes your rights under applicable data protection laws.
1. Who We Are
ShareKayak provides kayak, SUP, and equipment rentals through self-service stations, our website, and our mobile application.
- Email: info@sharekayak.com
- Phone: +46 735 173 132
- Address: 19632, Kungsängen, Sweden
We act as the data controller when processing your personal data.
2. What Data We Collect
We may collect the following categories of personal data:
- Identity data: Name, date of birth, gender (where applicable)
- Contact data: Email, phone number, address
- Booking data: Reservation details, time, location, duration
- Payment data: Transaction ID, payment method (processed securely by our payment providers; we do not store card details)
- Location data: GPS location (when unlocking/using assets with the app, only with consent)
- Technical data: Device type, browser, IP address, cookies, app usage logs
3. How We Use Your Data
We use your personal data to:
- Process bookings and payments
- Verify your identity and eligibility to rent
- Communicate booking confirmations, reminders, and updates
- Provide customer support
- Maintain and improve our services and safety features
- Comply with legal requirements (tax, accounting, reporting)
- Send promotional offers or updates (only if you have opted in)
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract To fulfill our rental agreements with you
- Consent For optional services (e.g., location tracking, marketing emails)
- Legitimate Interests To improve services, prevent fraud, and ensure safety
- Legal Obligation To comply with laws and regulations
5. Sharing Your Data
We may share your personal data with:
- Payment providers To fulfill our rental agreements with you
- Mapping and geolocation services For optional services (e.g., location tracking, marketing emails)
- Notification services To improve services, prevent fraud, and ensure safety
- Business partners / franchisees To comply with laws and regulations
- Business partners / franchisees To comply with laws and regulations
We never sell your personal data.
6. Data Storage & Retention
- Data is stored on secure servers within the EU/EEA where possible.
- If data is transferred outside the EU/EEA, legal safeguards (e.g., Standard Contractual Clauses) are used.
- Personal data is kept as long as necessary for the purposes described (typically the duration of your account + up to [X years] for legal compliance).
- After this period, your data is deleted or anonymized.
7. Cookies & Tracking
Our website and app use cookies and similar technologies to:
- Enable core functions (e.g., login, booking process)
- Collect analytics (e.g., site usage, app performance)
- Personalize your experience
You can adjust cookie preferences via your browser or device settings.
8. Your Rights
As a user under GDPR and Swedish law, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to certain processing
- Data portability (receive your data in a structured format)
- Withdraw consent at any time (for example, opt-out of marketing)
To exercise these rights, contact us at info@sharekayak.com
9. Data Security
- All data in transit is encrypted (HTTPS/TLS)
- Sensitive information (like payment details) is processed securely by third-party providers
- Access is restricted to authorized staff only
10. Children’s Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect data from minors. If we learn that we have collected data from a child, it will be deleted immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website with a new “Last Updated” date.
12. Contact
For questions about this Privacy Policy or how your data is handled:
- Email: info@sharekayak.com
- Phone: +46 735 173 132
You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY) if you believe your rights are being violated.
