The Sharekayak isn’t where the map says it should be
Sometimes, Kayaks hide some 50-100 meters from the map location. GPS signals aren’t super exact. Have another look around. If you really can’t find it, please mark it as missing in the app and locate another Kayak.
I used a Sharekayak that seems damaged. What can I do?
Contact support and tell us what happened. Your safety is our number one priority, and we want all Kayaks and riders to be in excellent condition. info@Sharekayak.com
I can’t connect to the Kayak?
Check the following:
Is the Kayak on the ShareKayak Map?
Have you turned on Bluetooth and 4G?
Do you have the latest version of the ShareKayak App and phone software?
Is there enough money on your payment method?
Close and restart the app.
Solution: If the QR code is not reading, then try selecting the Kayaks icon on the Sharekayak map and try reserving it. If nothing works try finding another Kayak.
I was on a ride and my phone ran out of battery. Now what?
Please, ensure you have enough battery before you start the paddling ! If you ran out of battery while riding a Sharekayak, the Kayak will be considered abandoned and you may be charged a fee. Please, contact support for further help. info@Sharekayak.com
Do I need a license to paddle Sharekayak?
No, you don’t need any license to paddle Kayaks.
If you have further questions, please reach out to us at info@Sharekayak.com and we will be happy to help!
Do I have to wear lifejackets when Paddling a Sharekayak?
You are legally required to wear a lifejacket. Life jackets are provided with each rental, if you don’t find the life jackets, please contact Sharekayak support.
Is there an age limit to riding a Sharekayak?
Yes. You need to be at least 18 years, unless you are accompanied by a parent.
Is there a weight limit on the Kayak?
The weight limit for riding a Sharekayak is 150 kg. Keep in mind that the maximum weight includes all the items that you are carrying on your Sharekayak, such as a backpack, shopping bag etc.
How many can paddle a Sharekayak?
Just one at a time. Never ride a Kayak together with someone else. It’s super dangerous and you can really hurt yourself. Your loved ones will worry – just keep yourself and everyone else safe, alright?
How long and where can I paddle?
You’re basically free to paddle as long as you want Obey local laws and wear a life jacket to keep yourself safe. When you’re done, park your Sharekayak at same docking stations.
How do I park my Sharekayak?
Your Sharekayak has to be parked at the same location where it was picked.